How we work
How Customers Use the Service
Our service is pretty simple, even for the newbie in the custom writing industry. You simply:
Your personal account at the DoMySpeech helps you track your orders, contact the support department, edit order details, and submit feedback on the completed assignments. Everything is well-managed within a single interface. Furthermore, you will be notified via email once the order is completed and attached to your Personal order page.
How We Estimate Orders
We provide our customers with an online pricelist which helps them to estimate the cost of the paper before placing an order. However, one should remember that there may be additional charges if the order includes specific instructions beyond those addressed in the price list. In such a case, the Free Inquiry option will help you calculate a final estimate for your project.
How We Assign Writers
Utilizing the Free Inquiry option provides you with the ability to determine the most appropriate speechmaker for your order. We select a writer considering their current rating, workload and skills. You can use the additional option for a $5 fee to order 3 writing samples from different members of our writers' team. See more here.
How We Communicate with Customers
Communication is what matters when you make a decision to co-work with an online writing service. Working in accordance with the GRADEexcellence values, we guarantee 24/7/365 access to DoMySpeech service members. Our customer support department personnel exert every effort to work out an individual approach to every assignment and to answer every question you may have. Tête-à-tête communication between the customer and company helpers is executed via online chat, phone, emails, fax, etc.
How We Ensure Quality
GRADEexcellence values provide the standards for which every DoMySpeech expert strives towards. Adherence to these values helps our writers to produce the highest quality papers possible to satisfy the needs of the most demanding clients. Furthermore, ongoing control of the writers' performance ensures the quality the papers delivered by our writers. They always remember that it is mandatory to check the formatting, writing style, originality and compliance with the instructions in every order.
How We Educate Personnel
We encourage our experts to grow professionally within the industry by offering them a special Mentorship Training Program that lasts three months. This program involves various aspects of custom writing, starting with the speech writing principles and ending with the customer relations. All in all, the training gives our writers an opportunity to increase their professional writing abilities.
How We Hire Writers
Before we welcome a new member into our online DoMySpeech community, we conduct a series of proficiency tests to assess the applicant’s writing style, formatting abilities, and English language usage. In addition, we require a writing sample, which our Evaluation Department then assesses. To know more, click here.
How We Improve Our Service
GRADEquality is what matters the most to us. For that reason, consistent improvement in every aspect of our service is a must. Every bit of feedback is taken into account, every suggestion is carefully considered to make sure we address any perceived weaknesses in the system. We use all suggestions to improve our productivity. We encourage your feedback, always!